Track your order

Where is my parcel?

You receive a tracking link by email as soon as the carrier scans your parcel. Check your spam folder before writing to us - tracking emails often land there.

The timeline

• Within 24 hours (business days): your order leaves.
• 7 to 15 days: delivery.

Tracking has not moved

Carrier scans can go quiet for two or three days, especially between countries. If nothing has moved for five business days, write to us through the contact page with your order number and we will chase the carrier, then resend or refund if the parcel is genuinely lost.

Marked delivered but nothing arrived

Check with neighbours and any parcel room first - it resolves most cases. If it is still missing after 24 hours, tell us and we will open a claim with the carrier and sort you out.