Help & contact
A real person answers, in English, French or German. We reply within one business day — usually much faster.
Where is my order?
Dispatch within 24 h on business days, then delivery in 7 to 15 days. Your tracking link arrives by email as soon as the parcel moves.
Wrong size, or your pet said no
30 days from delivery to send it back. Tell us the order number and we send the instructions — no interrogation.
Something is not working
Controller, adapter, a seam: describe it in the form below with a photo and we replace or refund. The heated bed is covered for 12 months.
Write to us
Add your order number if you have one — it saves a round trip.
The facts, in one place
Reply time
Shipping
Returns
Warranty
Who you are writing to
We answer every email, usually within one business day, Monday to Friday.
Email: aftersalemowtech@gmail.com
What to include
If your message is about an order, include your order number and the email address you used at checkout. If something arrived damaged or faulty, attach photos of the item and the crate. That lets us resolve it in one reply instead of three.
Before you write
Every table is sold as a pre-order and delivery lands 60 to 90 days after your order — that window covers the pre-order period, production and 15 to 30 days of transit. If you are inside that window, your order is on track. We contact you proactively if it is running late.
Cancelling a pre-order
Email us with your order number any time before dispatch and we refund you in full, same day.
Business details
The 19th is operated by:
Louis Abraham
42b rue du General de Gaulle
67203 Oberschaeffolsheim
France
Email: aftersalemowtech@gmail.com
Site publishing director: Louis Abraham
Hosting: Shopify International Ltd., Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland